Refund policy

Return Policy

We offer a 30-day return policy. This means that you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as you received it: unused, unopened, in its original packaging, and in a resalable condition. You will also need the receipt or another proof of purchase.

To start a return, you can contact us at info@cerezim.de. 

If your return is accepted, we will send you a return label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us at info@cerezim.de.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as perishable goods, opened food products, custom-made products, special orders, personalized items, and personal care products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you received. Once the return has been accepted, you can place a separate order for the new item.

European Union – 14-Day Cooling-Off Period

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, the item must be in the same condition as you received it: unused, unopened, in its original packaging, and in a resalable condition. You will also need the receipt or another proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@cerezim.de.